Shipping Policy

Shipping Policy

🚚 DELIVERY POLICY

( Shipping Policy )

1. GENERAL INFORMATION

This Delivery Policy governs the terms and conditions for delivery of products purchased from the online store nayomi.bg , managed by Nayomi OOD , UIC 208595712, with registered office and management address: Plovdiv, 23 Mendeleev Street, Bulgaria.

2. ORDER PROCESSING

  • Orders are accepted 24/7 through the website.

  • Orders placed on weekends and holidays are processed on the first following business day.

  • The standard processing time is 1–3 business days , unless otherwise stated on the product page.

3. DELIVERY TIMES

📦 Delivery to Bulgaria

  • Deadline: 1–3 business days after processing

  • Courier: licensed courier company

  • Delivery to a courier's address or office

🌍 International delivery

  • Timeframe: 3–10 business days (depending on destination)

  • The deadline may vary for customs procedures.

⚠️ The specified deadlines are indicative and may be extended in exceptional circumstances.

4. DELIVERY PRICE

The shipping cost is calculated automatically upon completion of the order and depends on:

  • the destination;

  • the weight and volume of the shipment;

  • the chosen courier.

All fees are displayed before finalizing the order .

5. FREE SHIPPING

For certain promotions or minimum order value, nayomi.bg may offer free shipping. The terms and conditions are announced on the site and are valid for the relevant period.

6. UNRECEIVED SHIPMENTS

In case of non-receipt of a shipment due to the customer's fault (wrong address, refusal, lack of contact):

  • the costs of re-sending are at the customer's expense;

  • Nayomi reserves the right to refuse future cash on delivery orders.

7. DAMAGED OR MISSING SHIPMENTS

The customer is obliged to check the shipment upon receipt in the presence of the courier.

If damage or missing items are found:

  • a report of findings is drawn up;

  • the customer should contact us immediately.

Complaints are not accepted without a protocol.

8. CUSTOMS DUTIES AND FEES (FOR INTERNATIONAL ORDERS)

All additional duties, taxes and fees for international deliveries are at the customer's expense unless otherwise stated.

9. CONTACT

For questions related to delivery, customers can contact us via:

  • the contact form on the website nayomi.bg ;

  • the contact details specified in the "Contacts" section.

10. FINAL PROVISIONS

"Nayomi" Ltd. reserves the right to change this Delivery Policy, and the current version will always be published on the site.